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Support Analyst Trainee

Department: Support
Location: Southfield, MI

Company Profile

Nexcess is a Southfield, Michigan-based managed hosting company founded in 2000, with wholly-owned data centers located in Dearborn and Southfield, Michigan. Nexcess offers hosting services ranging from entry-level packages to custom clustered/complex hosting configurations, with an emphasis on mission-critical hosting for high-profile business and eCommerce websites.

We are a growing company that recognizes every team member’s unique skills and abilities. As of 2016, we’ve been included in the INC 5000 List of the fastest-growing private companies in America for seven consecutive years.

With an emphasis on unsurpassed support and customer service, we need skilled, motivated individuals with a commitment to our core values. Four of these values are listed below:

Position Description

The Support Analyst Trainee’s role at Nexcess is to observe and learn advanced Linux administration, specific to hosting operations. This is a temporary position for candidates with outstanding customer service skills and a fundamental understanding of Linux. At the commencement of the temporary assignment, Support Analyst Trainees are expected to have completed Linux+ and / or LPIC certifications, and receive a promotion to Tier 1 Linux Support Analyst.

Candidates should have a basic understanding of Linux command-line operations (e.g. creating and editing files, navigating the file system) as well as an understanding of basic network connectivity (e.g. what DNS does, IP addressing).

Upon completion of the program, successful candidates may be asked to work nights and / or weekends.





Other Requirements

Working Conditions


Medical / Health / Wellness

Nexcess pays a generous portion of the medical plan premium for both employees and dependents. Insurance selections for employees and eligible dependents are effective after 90 day of qualifying service. Employees may choose from a variety of plans including:

Via our partner Blue Cross and Unum, Nexcess offers many Health and Wellness Programs, including:

Time Off

Nexcess offers a generous leave program including a combination of the following, depending on employment type:


Nexcess provides a very aggressive 401(k) or Roth retirement plan to all employees with more than 90 days of service. The company will match ($1/$1) up to 6% of each paycheck up to $18,000/year in plan contributions.

Convenience and Fun

There are many conveniences that go along with working at Nexcess. Depending on location, these include:

Other Notes

Nexcess.Net, LLC is an equal opportunity employer.

All team members have an at-will employment relationship with Nexcess.

Regular and reliable attendance is an essential function of this position.

Regular and reliable performance of this position’s essential job functions is required.

The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities.

Position may be required to work beyond normal working hours as requested by the position’s immediate supervisor.