Nexcess is a Southfield, Michigan-based managed hosting company founded in 2000, with wholly-owned data centers located in Dearborn and Southfield, Michigan. Nexcess offers hosting services ranging from entry-level packages to custom clustered/complex hosting configurations, with an emphasis on mission-critical hosting for high-profile business and eCommerce websites.
We are a growing company that recognizes every team member’s unique skills and abilities. As of 2016, we’ve been included in the INC 5000 List of the fastest-growing private companies in America for seven consecutive years.
With an emphasis on unsurpassed support and customer service, we need skilled, motivated individuals with a commitment to our core values. Four of these values are listed below:
This position will be filled by an innovative and creative individual who can research, develop, and implement technological strategic solutions in a fast-paced and diverse environment. The Information Technology Manager will also supervise and evaluate assigned team members, provide training, and manage day-to-day operations of a technical services team.
Select, supervise, and evaluate assigned team members.
Manage the team: provide training, investigate complaints, administer discipline, handle personal matters, and communicate to upper management.
Exemplify and enforce our steadfast commitment to customer service and a sense of urgency.
Set pot policy and procedures to deliver information systems in a manner compliant with all legal regulations and Nexcess policies.
Manage daily operations of the technical services teams, including general oversight and maintenance of the technology infrastructure and front-end user support.
Coach and counsel assigned team members according to Nexcess core values.
Develop annual training programs for assigned team members.
Collaborate with executive team to develop technology infrastructure, security strategy, and associated budget.
Respond to system outages during and after hours as required; communicate status updates to executive team during outages.
Oversee procurement of equipment and services, including development of RFPs, vendor selection, and vendor oversight.
Oversee installation, configuration, and support of equipment in client data center and remote locations.
Manage and track all work in ticketing system and provide weekly reports on team member deployment and SLA achievements to management.
Analyze problems, create alternative solutions, project associated risks, and implement approved recommendations.
5 - 10 years of relevant IT experience; at least 5 years as a manager
Linux experience preferred
Experience with web hosting or server environments preferred
Strong project management skills
Ability to work with minimal or no supervision
Thorough technical knowledge of current network hardware, protocol, and standards
Ability to conduct and direct research in IT issues and products as required
Ability to translate business needs into IT strategy
Ability to assign priorities and execute concurrent tasks in a high pressure environment
Ability to delegate effectively
Maintains quality service by establishing and enforcing organization standards
Excellent written and verbal communication skills
Adept interpersonal communication skills
Strong analytical and problem-solving skills, even in stressful situations
Keen attention to detail and strong organizational skills
Team player with proven experience in leading and managing change; effective at coaching and mentoring teams and individuals
Ability to plan, organize, assign, and coordinate team activities to facilitate full performance and high morale
Office work in a controlled environment that requires extended periods of sitting
Medical / Health / Wellness
Nexcess pays a generous portion of the medical plan premium for both employees and dependents. Insurance selections for employees and eligible dependents are effective after 90 day of qualifying service. Employees may choose from a variety of plans including:
Via our partner Blue Cross and Unum, Nexcess offers many Health and Wellness Programs, including:
Nexcess offers a generous leave program including a combination of the following, depending on employment type:
Nexcess provides a very aggressive 401(k) or Roth retirement plan to all employees with more than 90 days of service. The company will match ($1/$1) up to 6% of each paycheck up to $18,000/year in plan contributions.
Convenience and Fun
There are many conveniences that go along with working at Nexcess. Depending on location, these include:
Nexcess.Net, LLC is an equal opportunity employer.
All team members have an at-will employment relationship with Nexcess.
Regular and reliable attendance is an essential function of this position.
Regular and reliable performance of this position’s essential job functions is required.
The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities.
Position may be required to work beyond normal working hours as requested by the position’s immediate supervisor.