Nexcess is a Southfield, Michigan-based managed hosting company founded in 2000, with wholly-owned data centers located in Dearborn and Southfield, Michigan. Nexcess offers hosting services ranging from entry-level packages to custom clustered/complex hosting configurations, with an emphasis on mission-critical hosting for high-profile business and eCommerce websites.
We are a growing company that recognizes every team member’s unique skills and abilities. As of 2016, we’ve been included in the INC 5000 List of the fastest-growing private companies in America for seven consecutive years.
With an emphasis on unsurpassed support and customer service, we need skilled, motivated individuals with a commitment to our core values. Three of these values are listed below:
Do you like to help people solve challenging problems? Can you juggle multiple issues at once? Have you been managing systems for years, and need to find your next step ahead? We have several positions across different skill levels, and we’re looking for you.
We’re looking to expand our team with more self-driven professionals with strong communication and critical thinking skills. At minimum, qualified candidates are fluent in the Linux CLI, and possess a passion for troubleshooting and teamwork.
Our Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends on our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our Core Values can expect abundant opportunities for advancement.
Promptly fulfill client requests and resolve issues by ticket and by phone.
Install and troubleshoot Magento, WordPress, ExpressionEngine, and similar packages.
Manage FTP, SSH, control panel, and Client Portal login credentials.
Develop and implement changes to ModSecurity and .htaccess.
Diagnose and resolve common errors with major services, including DNS, Apache, MySQL, and others.
At least 2 years of documented experience using Linux in an enterprise environment
Hands-on experience with Apache, MySQL, PHP, and email
Customer service experience required
Dedication to teamwork
Consistent commitment to top-tier customer service
Advanced active listening and critical thinking skills
Patience and perseverance when handling complex issues
Proficient at verbal and written communication
Work primarily in a climate-controlled environment with frequent near vision use for reading and computer use.
Requires extended periods of sitting.
Required to be present at the assigned work station during all work hours.
*Available only at the Nexcess main facility in Southfield, MI
Nexcess.Net, LLC is an equal opportunity employer.
All team members have an at-will employment relationship with Nexcess.
Regular and reliable attendance is an essential function of this position.
Regular and reliable performance of this position’s essential job functions is required.
The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities.
This position is salaried. Successful candidates will be expected to work beyond normal working hours when necessary.