Nexcess is a Southfield, Michigan-based managed hosting company founded in 2000, with wholly-owned data centers located in Dearborn and Southfield, Michigan. Nexcess offers hosting services ranging from entry-level packages to custom clustered/complex hosting configurations, with an emphasis on mission-critical hosting for high-profile business and eCommerce websites.
We are a growing company that recognizes every team member’s unique skills and abilities. As of 2016, we’ve been included in the INC 5000 List of the fastest-growing private companies in America for seven consecutive years.
With an emphasis on unsurpassed support and customer service, we need skilled, motivated individuals with a commitment to our core values. Four of these values are listed below:
Are you a Linux hobbyist, looking for your first break in the industry? Have you been managing systems for years, and need to find your next step ahead? We have several positions across different skill levels, and we’re looking for you.
We need to grow our team of talented, self-driven professionals who have solid communication and critical thinking skills. Sound like you? At minimum, qualified candidates will be able to navigate a Linux system exclusively by CLI, and possess a passion for troubleshooting and teamwork.
Our Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our core values can expect abundant opportunities for advancement.
Fulfill clients’ requests and resolve incidents according to our incident management and request-fulfillment process.
Work with the full LAMP stack.
Diagnose some email problems.
Install Magento, WordPress, ExpressionEngine, and vBulletin.
Manage FTP, SSH, control panel, and Client Portal login credentials.
If not already present, acquire familiarity with ModSecurity and .htaccess.
Linux CLI and familiarity with the rest of the LAMP stack
Familiarity with web hosting, web development, or scripting experience preferred
Experience with web hosting or server environments preferred
Dedication to teamwork
Advanced active listening and critical thinking skills
Patience and perseverance when handling complex issues
Proficient at verbal and written communication
Office work in a controlled environment that requires extended periods of sitting
May require lifting and moving IT equipment and related objects
Availability to work within one of three core shifts: 7:00 a.m. - 3:00 p.m., 3:00 p.m. - 11:00 p.m., 11:00 p.m. - 7:00 a.m.
May require work during non-traditional hours and on the weekends as required by the demands of the position.
Medical / Health / Wellness
Nexcess pays a generous portion of the medical plan premium for both employees and dependents. Insurance selections for employees and eligible dependents are effective after 90 day of qualifying service. Employees may choose from a variety of plans including:
Via our partner Blue Cross and Unum, Nexcess offers many Health and Wellness Programs, including:
Nexcess offers a generous leave program including a combination of the following, depending on employment type:
Nexcess provides a very aggressive 401(k) or Roth retirement plan to all employees with more than 90 days of service. The company will match ($1/$1) up to 6% of each paycheck up to $18,000/year in plan contributions.
Convenience and Fun
There are many conveniences that go along with working at Nexcess. Depending on location, these include:
Nexcess.Net, LLC is an equal opportunity employer.
All team members have an at-will employment relationship with Nexcess.
Regular and reliable attendance is an essential function of this position.
Regular and reliable performance of this position’s essential job functions is required.
The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities.
Position may be required to work beyond normal working hours as requested by the position’s immediate supervisor.